:root{--primary: #2563eb;--primary-light: #60a5fa;--primary-dark: #1d4ed8;--secondary: #0ea5e9;--secondary-light: #38bdf8;--accent: #f43f5e;--accent-light: #fb7185;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--info: #3b82f6;--bg-primary: #f8fafc;--bg-secondary: #ffffff;--bg-tertiary: #f1f5f9;--glass-bg: rgba(255, 255, 255, .7);--glass-bg-hover: rgba(255, 255, 255, .85);--glass-border: rgba(0, 0, 0, .08);--glass-border-hover: rgba(0, 0, 0, .15);--glass-shadow: 0 8px 32px rgba(0, 0, 0, .05);--glass-blur: blur(16px);--text-primary: #0f172a;--text-secondary: #475569;--text-muted: #94a3b8;--text-inverse: #ffffff;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-xl: 24px;--transition-fast: .15s ease;--transition-normal: .25s ease;--transition-slow: .4s cubic-bezier(.4, 0, .2, 1);--font-family: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}*,*:before,*:after{margin:0;padding:0;box-sizing:border-box}html{font-size:16px;scroll-behavior:smooth}body{font-family:var(--font-family);background:var(--bg-primary);color:var(--text-primary);line-height:1.6;min-height:100vh;overflow-x:hidden}body:before{content:"";position:fixed;top:0;left:0;width:100%;height:100%;background:radial-gradient(ellipse at 15% 15%,rgba(37,99,235,.04) 0%,transparent 60%),radial-gradient(ellipse at 85% 85%,rgba(14,165,233,.04) 0%,transparent 60%),radial-gradient(ellipse at 50% 50%,rgba(244,63,94,.02) 0%,transparent 60%);pointer-events:none;z-index:0}#root{position:relative;z-index:1;min-height:100vh}a{color:var(--primary);text-decoration:none;transition:color var(--transition-fast)}a:hover{color:var(--primary-dark)}.glass-card{background:var(--glass-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:1px solid var(--glass-border);border-radius:var(--radius-lg);box-shadow:0 4px 20px #00000008;transition:all var(--transition-normal)}.glass-card:hover{background:var(--glass-bg-hover);border-color:var(--glass-border-hover);transform:translateY(-2px);box-shadow:0 10px 30px #0000000f}.glass-card-static{background:var(--glass-bg);backdrop-filter:var(--glass-blur);-webkit-backdrop-filter:var(--glass-blur);border:1px solid var(--glass-border);border-radius:var(--radius-lg);box-shadow:0 4px 20px #00000008}.navbar{position:sticky;top:0;z-index:100;display:flex;justify-content:space-between;align-items:center;padding:14px 32px;background:#fffc;-webkit-backdrop-filter:var(--glass-blur);backdrop-filter:var(--glass-blur);border-bottom:1px solid var(--glass-border)}.navbar-brand{display:flex;align-items:center;gap:12px;font-size:1.15rem;font-weight:700;color:var(--text-primary)}.navbar-brand-icon{width:32px;height:32px;background:linear-gradient(135deg,var(--primary),var(--secondary));border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:16px;color:#fff}.navbar-actions{display:flex;align-items:center;gap:12px}.navbar-user{font-size:.8rem;color:var(--text-secondary)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;border:none;border-radius:var(--radius-sm);font-family:var(--font-family);font-size:.9rem;font-weight:600;cursor:pointer;transition:all var(--transition-normal);text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:linear-gradient(135deg,var(--primary),var(--primary-dark));color:#fff;box-shadow:0 4px 12px #2563eb33}.btn-primary:hover:not(:disabled){box-shadow:0 6px 16px #2563eb4d;transform:translateY(-1px)}.btn-secondary{background:var(--bg-secondary);border:1px solid var(--glass-border);color:var(--text-secondary)}.btn-secondary:hover:not(:disabled){background:var(--bg-tertiary);color:var(--text-primary);border-color:var(--glass-border-hover)}.btn-success{background:linear-gradient(135deg,var(--success),#059669);color:#fff;box-shadow:0 4px 12px #10b98133}.btn-success:hover:not(:disabled){box-shadow:0 6px 16px #10b9814d}.btn-danger{background:linear-gradient(135deg,var(--danger),#dc2626);color:#fff;box-shadow:0 4px 12px #ef444433}.btn-danger:hover:not(:disabled){box-shadow:0 6px 16px #ef44444d}.btn-warning{background:linear-gradient(135deg,var(--warning),#d97706);color:#fff;box-shadow:0 4px 12px #f59e0b33}.btn-sm{padding:6px 14px;font-size:.8rem}.btn-lg{padding:14px 28px;font-size:1rem}.form-group{margin-bottom:20px}.form-label{display:block;margin-bottom:6px;font-size:.85rem;font-weight:600;color:var(--text-secondary);letter-spacing:.025em}.form-label .required{color:var(--danger);margin-left:2px}.form-input,.form-select,.form-textarea{width:100%;padding:12px 16px;background:var(--bg-secondary);border:1px solid var(--glass-border);border-radius:var(--radius-sm);color:var(--text-primary);font-family:var(--font-family);font-size:.95rem;transition:all var(--transition-fast);outline:none}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2563eb1a;background:var(--bg-secondary)}.form-input::placeholder,.form-textarea::placeholder{color:var(--text-muted)}.form-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%2364748b' d='M6 8L1 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24px}.page-title{font-size:2rem;font-weight:800;color:var(--text-primary);margin-bottom:8px}.page-subtitle{color:var(--text-secondary);font-size:1rem;margin-bottom:32px}.tabs{display:flex;gap:4px;margin-bottom:32px;background:var(--bg-tertiary);border-radius:var(--radius-md);padding:4px;border:1px solid var(--glass-border)}.tab{flex:1;padding:10px 20px;text-align:center;border-radius:var(--radius-sm);font-weight:600;font-size:.9rem;cursor:pointer;transition:all var(--transition-normal);color:var(--text-secondary);background:transparent;border:none;font-family:var(--font-family)}.tab:hover{color:var(--text-primary);background:#ffffff80}.tab.active{background:var(--bg-secondary);color:var(--primary);box-shadow:0 4px 12px #0000000d}.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 12px;border-radius:20px;font-size:.75rem;font-weight:600;letter-spacing:.025em}.badge-abierto{background:#eff6ff;color:#2563eb;border:1px solid #dbeafe}.badge-en-espera{background:#fffbeb;color:#d97706;border:1px solid #fef3c7}.badge-en-tramite{background:#f5f3ff;color:#7c3aed;border:1px solid #ede9fe}.badge-resuelto{background:#ecfdf5;color:#059669;border:1px solid #d1fae5}.badge-no-procedente{background:#fef2f2;color:#dc2626;border:1px solid #fee2e2}.badge-consulta{background:#f0fdfa;color:#0d9488;border:1px solid #ccfbf1}.badge-reclamo{background:#fff1f2;color:#e11d48;border:1px solid #ffe4e6}.sla-verde{color:var(--success)}.sla-amarillo{color:var(--warning)}.sla-rojo{color:var(--danger)}.sla-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:20px;font-size:.75rem;font-weight:600}.sla-badge-verde{background:#ecfdf5;color:#059669}.sla-badge-amarillo{background:#fffbeb;color:#d97706}.sla-badge-rojo{background:#fef2f2;color:#dc2626}.table-container{overflow-x:auto;border-radius:var(--radius-md);background:var(--bg-secondary);border:1px solid var(--glass-border)}.table{width:100%;border-collapse:collapse;font-size:.85rem}.table th{padding:14px 16px;text-align:left;font-weight:600;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);background:var(--bg-tertiary);border-bottom:1px solid var(--glass-border);white-space:nowrap}.table td{padding:12px 16px;border-bottom:1px solid var(--bg-tertiary);color:var(--text-secondary)}.table tr:hover td{background:var(--bg-primary);color:var(--text-primary)}.table tr:last-child td{border-bottom:none}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;margin-bottom:32px}.stat-card{padding:24px;text-align:center;background:var(--bg-secondary)}.stat-value{font-size:2.2rem;font-weight:800;color:var(--primary)}.stat-label{font-size:.75rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;margin-top:4px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000b3;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:24px;animation:fadeIn .2s ease}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a66;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;z-index:1000;padding:24px;animation:fadeIn .2s ease}.modal-content{background:var(--bg-secondary);border:1px solid var(--glass-border);border-radius:var(--radius-xl);padding:32px;max-width:600px;width:100%;max-height:85vh;overflow-y:auto;box-shadow:0 25px 50px #0000001a;animation:slideUp .3s cubic-bezier(.4,0,.2,1)}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--glass-border)}.modal-title{font-size:1.25rem;font-weight:700;color:var(--text-primary)}.modal-close{width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:50%;border:none;background:var(--bg-tertiary);color:var(--text-secondary);cursor:pointer;font-size:1.1rem;transition:all var(--transition-fast)}.modal-close:hover{background:#fee2e2;color:var(--danger)}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.fade-in{animation:fadeIn .4s ease}.slide-up{animation:slideUp .4s cubic-bezier(.4,0,.2,1)}.loader-container{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;gap:16px}.loader-spinner{width:40px;height:40px;border:3px solid var(--bg-tertiary);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.loader-text{color:var(--text-muted);font-size:.85rem}.star-rating{display:inline-flex;gap:2px}.star{font-size:1.1rem}.star-filled{color:#fbbf24}.star-empty{color:var(--text-muted);opacity:.3}.timeline{position:relative;padding-left:32px}.timeline:before{content:"";position:absolute;left:12px;top:0;bottom:0;width:2px;background:var(--bg-tertiary)}.timeline-item{position:relative;margin-bottom:24px;padding-bottom:4px}.timeline-item:before{content:"";position:absolute;left:-26px;top:6px;width:10px;height:10px;border-radius:50%;background:var(--primary);border:2px solid var(--bg-secondary);z-index:1}.timeline-date{font-size:.75rem;color:var(--text-muted);margin-bottom:4px}.timeline-title{font-size:.9rem;font-weight:600;color:var(--text-primary)}.timeline-detail{font-size:.8rem;color:var(--text-secondary);margin-top:2px}.alert{padding:14px 18px;border-radius:var(--radius-md);margin-bottom:20px;font-size:.9rem;display:flex;align-items:flex-start;gap:12px}.alert-icon{font-size:1.1rem;flex-shrink:0}.alert-success{background:#ecfdf5;border:1px solid #d1fae5;color:#065f46}.alert-error{background:#fef2f2;border:1px solid #fee2e2;color:#991b1b}.alert-warning{background:#fffbeb;border:1px solid #fef3c7;color:#92400e}.alert-info{background:#eff6ff;border:1px solid #dbeafe;color:#1e40af}.charts-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(350px,1fr));gap:24px;margin-bottom:32px}.chart-card{padding:24px}.chart-title{font-size:1rem;font-weight:700;margin-bottom:20px;color:var(--text-primary)}.filters-bar{display:flex;gap:12px;margin-bottom:24px;flex-wrap:wrap;align-items:center}.filters-bar .form-input,.filters-bar .form-select{width:auto;min-width:180px}.confirmation-container{text-align:center;padding:60px 20px}.confirmation-icon{width:72px;height:72px;margin:0 auto 24px;background:linear-gradient(135deg,var(--success),#059669);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:32px;color:#fff;animation:slideUp .5s ease}.confirmation-number{font-size:1.8rem;font-weight:800;color:var(--primary);margin:16px 0}.login-container{display:flex;align-items:center;justify-content:center;min-height:calc(100vh - 80px);padding:24px}.login-card{width:100%;max-width:400px;padding:40px;background:var(--bg-secondary)}.login-title{text-align:center;font-size:1.4rem;font-weight:800;margin-bottom:8px;color:var(--text-primary)}.login-subtitle{text-align:center;color:var(--text-muted);font-size:.85rem;margin-bottom:32px}.pagination{display:flex;justify-content:center;align-items:center;gap:8px;margin-top:24px}.pagination-btn{padding:8px 14px;border-radius:var(--radius-sm);border:1px solid var(--glass-border);background:var(--bg-secondary);color:var(--text-secondary);cursor:pointer;font-family:var(--font-family);font-size:.85rem;transition:all var(--transition-fast)}.pagination-btn:hover:not(:disabled){background:var(--bg-tertiary);color:var(--text-primary)}.pagination-btn.active{background:var(--primary);color:#fff;border-color:var(--primary)}.pagination-btn:disabled{opacity:.3;cursor:not-allowed}.info-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:16px}.info-item{padding:12px}.info-label{font-size:.7rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px}.info-value{font-size:.95rem;color:var(--text-primary);font-weight:500}.file-input-wrapper{position:relative;overflow:hidden}.file-input-wrapper input[type=file]{position:absolute;top:0;left:0;width:100%;height:100%;opacity:0;cursor:pointer}.file-input-label{display:flex;align-items:center;justify-content:center;gap:10px;padding:16px;border:2px dashed var(--glass-border);border-radius:var(--radius-md);color:var(--text-muted);font-size:.9rem;cursor:pointer;transition:all var(--transition-fast)}.file-input-label:hover{border-color:var(--primary);color:var(--primary);background:#2563eb0d}.file-input-label.has-file{border-color:var(--success);color:var(--success);background:#10b9810d}.action-buttons{display:flex;gap:12px;flex-wrap:wrap;margin-top:24px}.section{margin-bottom:32px}.section-title{font-size:1.05rem;font-weight:700;margin-bottom:16px;padding-bottom:8px;border-bottom:1px solid var(--glass-border);color:var(--text-primary)}.back-link{display:inline-flex;align-items:center;gap:6px;color:var(--text-muted);font-size:.85rem;margin-bottom:20px;cursor:pointer;transition:color var(--transition-fast)}.back-link:hover{color:var(--primary)}@media (max-width: 768px){.navbar{padding:12px 16px}.page-container,.page-container-wide{padding:20px 16px}.page-title{font-size:1.5rem}.stats-grid{grid-template-columns:repeat(2,1fr)}.charts-grid{grid-template-columns:1fr}.filters-bar{flex-direction:column;align-items:stretch}.filters-bar .form-input,.filters-bar .form-select{width:100%;min-width:0}.stat-value{font-size:1.8rem}.modal-content{padding:24px}}@media (max-width: 480px){.stats-grid{grid-template-columns:1fr}.tabs{flex-direction:column}}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:#0000001a;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#0003}::selection{background:#2563eb33;color:var(--text-primary)}.type-card-info{margin-top:10px;font-size:.75rem;color:var(--primary);text-decoration:underline;cursor:pointer}